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Archive for November, 2013

Due to the train I was catching to travel home (it was a long way back to London), I only caught the very first session of the day:

Nailing that Business Case – success and failure by Sarah Farhy

Although this session by its very nature was primarily aimed at management level, I did find this session very interesting and felt that I could apply certain aspects of Sarah’s advice in my own work; particularly when working with those outside of the library team.

Why does a business case fail?

  • It is out of step with the firm’s strategy (and makes us look disengaged and isolated)
  • There is a genuine lack of resources in the firm to implement the business case – in which case is there an issue of priority, where the library and information service is not valued enough? You need to engage with the stakeholders and understand their agenda so as to better apply your business case next time.
  • Lack of communication – the stakeholders don’t understand the point of the business case possibly due to too much detail in the wrong places.

Key tip: If your business case fails, you must make sure that you understand why the stakeholders said no to you!

What can you do to make your business case succeed?

  • Prepare – who will benefit from your proposal and what will happen if you fail?
  • Demonstrate the better use of resources, the additional value that you can offer, cost savings and future development
  • If you can’t quantify these aspects easily, at least link your costs/savings to the firm’s strategic objectives if you can
  • Look in to the payback period – what is the length of time required for the firm to recover the cost of its investment in your project?
  • Keep it simple and to the point – don’t put in unnecessary detail just to fill the void!

If you are writing a report or paper proposing a business case, here is a structure you can follow:

  1. Recommendation – what is this paper about and what I want
  2. Current status – what is wrong with the current status for the firm and for your function (tackle these separately)
  3. Benefits
  4. Outline costs
  5. Summary and recommendations

For myself who has never had to propose a business case (and possibly may not have to for a significant length of time!) this was still a really interesting session. It made me realise the vital importance of aligning yourself with the firm’s strategy in order to best support your library and information service. I also better understand the work (and the difficulty of the work) of my manager, and the difficulty of what she has to accomplish to secure the financial resources to make our library and information service as successful as possible. It was a great session for me to close the BIALL annual conference with.

So, what were my overall impressions of my first BIALL annual conference?

Like I said in my first post on this conference, this experience was a bit of a whirlwind for me and contained a lot of firsts – first time to a BIALL conference, first time to Scotland, first time presenting at a conference, first time playing a tambourine with a Scottish drummer… need I go on?

Annual dinner at Kelvingrove Gallery and Museum

Annual dinner at Kelvingrove Gallery and Museum

I wasn’t sure what to expect, or how it would compare to my experience of the SLA annual conference in Chicago the previous year. Although it was nowhere near the size of the SLA conference, the sessions that BIALL presented although a lot smaller in number, were a lot more relevant to me due to their legal and UK focus and have proved very useful to my work. I wasn’t sure how the networking would compare with the SLA conference; where the vast majority were Americans and seemed to be naturally very confident, open and welcoming. However, I was very pleasantly surprised that the British can be just as welcoming when it comes to networking at big conferences! During the breaks between sessions and at the annual dinners I really enjoyed myself meeting new people and catching up with the few attendees that I did already know. I also really felt that as a new professional who has only worked in 2 law firms, I was able to learn a lot about the working practices and structures of other legal library and information services and how they compare to the services I knew of.

With the little experience I have of conferences, it seems that the networking aspects of a conference is as equally important to one’s professional development as the conference sessions themselves, which is something that I did not expect.

What advice would I give to first time BIALL conference attendees?

Meeting people

  • I noticed that some people wore name tags that also had their twitter names – this was a great conversation starter as some people I bumped in to at the conference I had spoken with on Twitter, but had never met in person! So if you use Twitter, add it to your name badge.
  • I think it is a very friendly conference, particularly at the sit down meals where you really get a chance to have a good conversation with someone. So no matter how tired you may be at the end of a long day, I would really try and not miss out on the networking dinners!BIALL 2013

Navigating the conference

  • Due to the air con, wear lots of layers and drink plenty of water

Key things to bring

  • Business cards
  • Money for the charity raffle at the annual dinner (I forgot this!)

Vendor exhibition

  • Even if you don’t know the vendor or product, go and talk to them anyway and learn about what they offer (you may even get some freebies out of it)
  • It is also well worth talking to the vendors that you do know even if you already have products with them – on speaking to 7Side, I discovered a new product which has made our work since so much easier! And being at the conference meant I was able to ask other people about their experiences using it, so I could go to my manager with some names of those who had already used the product and their experience with it

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Flipping the Classroom: Revolutionising Legal Research Training at the University of Salford by Nicola Sales

On the Friday morning, Nicola provided an extremely thought provoking and intriguing session on a new and innovative method of providing training. The idea is to flip the classroom and instead of having the trainer on stage where they are observed providing demonstrations by generally passive users, have the session participation led, with the trainer on the side only to help and guide the users along. You can find more information at Nicola’s blog here.

This was extremely relevant to me, as during our last trainee solicitor intake the library team had discussed refreshing and updating our training on conducting legal research in time for our next trainee intake. I have therefore written another blog post focused entirely on Nicola’s session, and how this training model compares to what we use at my law firm.

Building Your Online Professional Brand by Colin Frankland

Now I had attended a very similar session by Colin at the Perfect Information Conference 2013, so my notes were not quite as detailed this time round (I promise to write up my notes of the PIC session very soon!) . But here were the key (and legal focused) points:

  • There are 5,135 (out of 12,000) UK legal companies are on LinkedIn
  • Eversheds, Pinsent Masons and DLA Piper are all very well represented on LinkedIn
  • You should act, own and manage your professional footprint
  • When creating your profile, be creative with your headline!
  • When writing your personal summary, include how you align with your company, what excited you within your professional role, and make sure you make this piece human by (for example) including your hobbies. This is important as they can be very useful as conversation starters.
  • Cardmuncher app – you can scan a business card with your phone, and this app will automatically send a connection request on LinkedIn to them

ShortbreadThere was also some general debate about the usefulness of endorsements and whether you can reject an endorsement given to you. Colin emphasised that they are crowd sourced and are therefore not intended to be taken at face value. This session served as a reminder for me to update my LinkedIn profile and to use it more widely, rather than as only a platform for my digital CV, and to make all the changes that I so virtuously intended to do after his session 2 months before!

Elevator Pitch or Elevate Your Pitch by Suzanne Wheatley

I first heard the phrase ‘elevator pitch’ at the SLA conference in Chicago, but since then it seems to have become a hot topic with information professionals in the UK. At a time where many libraries are fighting within their organisations for the resources to continue to provide a high quality information service, forming the perfect elevator pitch just in case you find yourself 1 or 2 minutes with someone influential can be extremely important.

Suzanne gave some really fantastic advice on forming the perfect elevator pitch

  • Don’t think of it as a sales pitch – think of it as a start of a new relationship. It’s a teaser, to provoke their curiosity and grab their attention.
  • Don’t cram lots of information in to it – you want to provide a clear message
  • Before you start, identify a clear goal and objective in your head of what you want to achieve
  • Don’t forget the visual – good posture, smiling and eye contact is important
  • Approximately 200-250 words, and incorporate some places to pause

This is a possible structure you can use:

  1. Explain what you do and be snappy
  2. Talk about a unique selling point – demonstrate your value to your audience
  3. Engage with an open ended question, and then listen to the answer!
  4. Conclude and exit – potentially suggest following up at a later date

BIALL Annual Dinner at the Kelvingrove Art Gallery and Museum

I was really looking to getting glammed up and going to the Kelvingrove Art Gallery for the Annual Dinner, and I certainly wasn’t disappointed – little did I know that by the end of the evening I would be playing a tambourine with a bare-chested Scottish drummer!Kelvingrove Art Gallery and Museum

When we arrived at the Kelvingrove Art Gallery I was overwhelmed by the beautiful architecture, and the weird and wonderful art pieces it held inside. It was an absolutely glorious setting to have the Annual Dinner, and I will never forget it. When we sat down to eat, speeches were made and awards were announced, and again I was surprised by the friendliness and variety of people at my table. I was a little naïve in that I wasn’t expecting quite so many vendors, recruitment agencies and non-librarians at the event; but I really enjoyed getting to know about them and their work, and I really learnt a great deal from them.

For the grand finale (and this was a very well kept secret!) we had some Scottish musicians perform for us. They looked like they had just stepped out of the Viking Age! They were absolutely fantastic, and it was impossible not to jig your foot along. I suspect the lead drummer may have caught sight of my dancing foot, because the next thing I know he had pulled me up and gave me a tambourine to play! All alone at the front I was rather embarrassed, so I was extremely thankful when Suzanne Wheatley and a number of others came up and joined me. It was so much fun, and an experience I will never forget, and probably a highlight of the whole trip! Especially because I hadn’t had the chance to see or experience anything of Scotland outside of my hotel so far.

Scottish musiciansSuzanne, myself, Anneli and Rochelle

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Flipping the trainee training

At the 2013 BIALL conference, Nicola Sales provided an extremely thought provoking and intriguing session on a new and innovative method of providing training. The idea is to flip the classroom and instead of having the trainer on stage where they are observed providing demonstrations by generally passive users, have the session participation led, with the trainer on the side only to help and guide the users along (see Nicola’s blog for more information here).

This was extremely relevant to me, as during our last trainee solicitor intake my team had discussed refreshing and updating our training on conducting legal research in time for our next trainee intake. Our situation is slightly different from Nicola’s, as Nicola was working in an academic environment. Nicola was able to give the students materials to study in a form of online training tutorials before the training session, so that the session then consisted of the students completing problem based activities that required the use of the legal resources, and Nicola was on hand to help if needed. Nicola was also lucky enough to gain the cooperation of the course tutors, so that students were required to take an online assessment 24 hours after the training session in order to gain credit for their course.

Advantages to this training approach:

  • Individuals own and control their own learning, and can study it at their own pace, and as much or as little as they need
  • Content can be left online for later reference
  • Increased interaction between the trainer and participants

Disadvantages:

  • Need the resources to host the materials online
  • There is a danger of putting too much of the content to study online beforehand – you should resist and only put up the key essentials

On using this model of training, Nicola reported that training attendance has shot up from 15% to 91%, which is truly astonishing and very admirable. They have also noticed that the type of questions to the librarians have changed in a positive way, showing understanding of how the resources basically work.

Nicola’s training in an academic environment differs to my situation of training trainee solicitors in a law firm. Firstly, although we could create online tutorials (or more likely due to our lack of resources, use the tutorials of those provided by Westlaw and Lexis), I very much doubt that many of the trainees would be able to take the time out of their first very busy weeks to view these online tutorials. We even struggle getting them to our training sessions in the first place! Secondly, we do not have an alluring reward to provide special motivation to our trainee solicitors, such as the achievement of course credit by taking a test. However, I do hope that our trainees are intelligent enough to realise that knowing how to use our resources effectively may save them time, and in many cases panic, when asked to conduct legal research within their training seat.

Flipping the classroomHowever despite these differences, we have followed the key principles of Nicola’s flipping the classroom technique with our refreshing of our legal resources training. We have changed the structure of our training so that Westlaw and Lexis Library (the 2 main legal research resources we have) provide trainers, who will explain and demonstrate the databases in the first half of the session to the trainees, and then set them questions where they have to use the resources in the second half of the session, with the trainer on hand to help if needed.

For comparison, we previously used to provide Powerpoint presentations on how to use LexisLibrary and Westlaw where the presenter demonstrated searches, and the trainees passively watched and (hopefully) absorbed some of the information. I certainly agree with Nicola that getting the users (whether trainee solicitors or students) to actively use and explore the resources with scenario questions to be the most effective method of training; as it gives them the opportunity to explore different ways of searching the resources without rushing, and it simultaneously demonstrates the relevancy of the resources to their work; which is also an extremely important objective of our training sessions to our trainee solicitors.

In addition to these Westlaw and Lexis trainee sessions, we organise training in the library itself by department. With my team, we are each responsible for the training and specific resources for a number of departments, so for example, I provide the library training to the Corporate and Banking & Finance trainees, and any new solicitors, partners, etc. to those departments. This way, we gain some specialised knowledge with our departments, so that we can provide more effective library inductions and training. There tend to be 2-4 trainees per department, so this also provides a smaller and more informal group so that trainees may feel more comfortable asking us questions.

Previously, we would invite trainees to the library for an induction in the first couple of days they have started their seat. However, we found that at this point the trainees weren’t really familiar with the work they would be doing in their particular department, and therefore unable to appreciate how they could best use the resources or to ask questions about which resources to use for specific tasks. Therefore, we decided to move their induction to the end of the 1st week or beginning of the 2nd week, which means they are not so overwhelmed and they are able to make the most from the induction.

The library induction currently consists of a (very quick) tour around our hard copy resources, explaining the function of the Enquiry Desk, how to check out a book, and then the majority of the induction is an exploration of the online resources. A new addition to this induction, is for first year trainees we provide a quiz where they are required to use a variety of hard copy and online resources in the library to find the answers. These quizzes are department themed, and are intended to be potential real life questions they may be asked to find the answer during their traineeship. To do this, we liaised with the Professional Support Lawyers (PSLs) in each department to ensure the questions are authentic. By providing a quiz, hopefully the relevancy and importance of the library resources are demonstrated to the trainees, and how to use them is made more memorable by making them actively explore them. We then go through the answers with the trainees step by step, and show them how they could have located the answer using a variety of methods and resources. This is also gives them another chance to ask questions about the resources and to reflect on how successfully they have managed to use them.

Informally, we have received some really positive feedback on this method, and I personally think the inclusion of the quiz for new trainee solicitors following the flipping the classroom technique is really effective in teaching users how to make the most of the library resources available to them.

Ideally we should obtain some formalised feedback from the trainees, and we are planning on sending out a quick survey to our trainees to see how they rate the Westlaw and Lexis training as well as their library induction training by us.

If you work in a law firm, how is your trainee training structured? Or even if you are in an academic environment, do you have any ideas as to how we can further improve our training? I would be really interested in hearing your thoughts.

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I know this post is extremely late in coming, but here is my account of my experience at the BIALL 44th annual conference in Glasgow, Thursday 13th June – Saturday 15th June 2013. I was lucky enough to attend both as a delegate on behalf of my work team, and as a speaker presenting a session on New Professionals alongside Sam Wiggins. So you can imagine that attending the conference produced a whirlwind of emotions for me, and I think I possibly experienced every emotion on the spectrum from feeling inspired and excited to sheer terror and panic.

However, for this post I will focus on my considerably less nail-biting experience as a first time delegate to the conference, and leave my own presentation of a BIALL session for a later date. As usual, these posts will include summaries of the sessions I attended as well as my own personal thoughts.

On the long train journey up to Glasgow, I had quite a lot of time on my hands to think and anticipate what the conference might be like. I was excited at going to Scotland for the first time, which only grew with the increasingly beautiful and wild scenery as we travelled further north, and I found myself wondering how the BIALL conference would compare to my experience of the SLA annual conference in Chicago, which I attended as an ECCA winner the previous year. I was slightly apprehensive that networking may be more difficult at what would be the largest UK conference I had ever attended; particularly considering that us British tend to be very polite and reserved compared to the Americans. However, I needn’t have worried! Before I had even got on the train I had arranged to meet Anneli, a friend of mine through SLA, and this turned out to be a good move as Anneli was able to introduce me to her work colleagues and lots of the BIALL community, which gave me a very good start.

Glasgow Hilton lobby

Glasgow Hilton lobby

Once we arrived at the very lovely Hilton hotel, where the conference was to be held, I explored the hotel and then proceeded to wait for Sam in the bar (who was flying in from the SLA conference in San Diego), so that we could cover any last minute questions before our presentation the next day.

Day 1

Awake nice and early, I had a lovely surprise at breakfast bumping in to Tracy Z. Mayleef, who had also travelled in from the SLA annual conference in San Diego – but even in her jet-lagged state, Tracy was recognising people from the BIALL conference the year before, saying hello to almost everyone in the room and kindly introducing me to them all. I really am envious of Tracy’s networking skills which are absolutely awe-inspiring. It may be partially due to her American way, but I think it has as much to do with her bubbly personality and her intention to make friends with everyone she meets!

Invincible or just a flesh wound? The Holy Grail of Scots law by Hector MacQueen

We then proceeded to the keynote lecture by Professor Hector MacQueen, where I was thrilled to find that it opened with the clip from the Monty Python film (which is one of my all time favourites). As indicated by the title of the session, Hector skilfully wove the serious with the entertaining, exploring the codification of Scottish law as the Holy Grail for Scotland’s legal system.

Monty Python and the Holy Grail

Monty Python and the Holy Grail

I have to confess, I am totally ignorant of Scottish law and the ways in which its systems differ to the English legal system that I am mostly familiar with, but Hector’s talk was very interesting and particularly timely due to the current hot topic of Scottish independence, and he considered the implications independence would have on the Scottish legal system. Currently any UK law after 1707, when Scotland joined the UK, including welfare, tax, commercial and consumer law, applies in Scotland. If Scotland became independent, would these laws still apply?

Hector then spoke on the ‘flesh wounds’ to Scottish law:

  • Indifference of the Scottish population to the Scottish legal system, or worse, fear and loathing
  • Ignorance of Scots law
  • Inaccessibility of Scots law
  • Impotence – the Scottish Commission has to work with the English Commission, and due to lack of resources the English Commission always takes the lead
  • Is Scots law in demand? In some cases people can choose the jurisdiction and tend to prefer using English law
  • Scottish law firms are having business difficulties

But on the other hand, Scots law is ‘invincible’:

  • It is still standing 300 years after the Union
  • The compassionate release of the Lockerbie bomber Megrahi. serves as a reminder of the powers of the Scottish legal system
  • It is a mixed legal system and evolution is its strength
  • Scotland has its own Parliament, courts, land registries, Law Commission, legal profession and education. It is therefore prepared to some extent for independence.

Although not of particular relevance to my personal work, this talk really opened my eyes to the problems facing a very old legal system in a modern day Scotland, and it was a really enjoyable start to the conference.

Legislation.gov.uk – Essential for the Law Business by Carol Tullo

This is a website that publishes UK legislation online and is freely available to the general public, with the aim to render legislation more accessible. If you work in a law firm as an information professional, you probably use a private subscription service such as Westlaw UK or Lexis Library to access legislation, as unfortunately legislation.gov.uk is neither comprehensive or kept up to date.

Some of the problems that this project has encountered has been dealing with legislation from different jurisdictions in different styles and even different languages, that the process of publishing legislation is still mainly in print and not digital form, and that the law is constantly evolving and therefore the website content needs constant updating as well as new content being added.

However, the aim is for legislation.gov.uk to have fully up to date legislation published on the website by 2015 (approximately half of it is published at the moment), and to have Welsh language versions of legislation available as well.  Carol cited some astonishing statistics regarding usage of the website, with 2-3 million views a day and ½ billion visits a year, which shows that this is an important resource for the general public and for businesses.

I confess that I have often moaned to my colleagues about legislation.gov.uk on the few occasions I have needed to use it – but this talk made me appreciate what a huge job it is, and how beneficial it is for everyone if it is able to keep going and make UK legislation accessible to everyone with an internet connection.

Developing Mature Social Media Platforms by Steven Raeburn

I very much enjoy using social media and I am intrigued about how much of a part it will play in the business of law firms in the future (law firms tend to be a bit behind the times, and so it doesn’t play a huge role at the moment), but I also feel that the subject of social media has been a bit overworked and I did wonder whether I would learn anything from this session.

Here are the main points from the talk:

  • Social media platforms are designed for individuals and not companies and institutions; which means they are often not being used successfully unless there is a small team of individuals responsible for it
  • Social media is only a form of communication just like email, speaking on the phone and attending meetings – therefore it shouldn’t be delegated to someone else
  • Only 11% of the legal profession are using social media
  • Reputations and client bases are formed on social media. Social media provides a platform to develop, broadcast and create a reputation
  • 86% of people are using a tablet, mobile phone or laptop when they are watching TV
  • Don’t treat Twitter like your email inbox – it’s impossible to keep up constantly with the world of Twitter, so just tune in and tune out as you want to and dip in serendipitously rather than try and spend all your time keeping track of every tweet.

To be honest, I’m not sure if there was much that I hadn’t heard before, but it was a fairly low key session that played a useful distraction for my nerves, as I had to present my own session On new Professionals immediately afterwards. I will write a separate post on that session later.

First night dinner

In the evening there was a formal dinner held at the Hilton. Networking is not a key strength of mine so I was a little nervous about spending a whole evening with strangers, but as I sat down to a rather beautifully decorated table, the people sitting on either side of me turned out to be very lovely and extremely friendly Scottish law librarians (as if they were going to be anything else!), who were really interested in comparing our work practices and our experience of the conference so far. And of course, as it is with all networking, once you make friends with one person, they introduce you to one of their colleagues and so on, until you gather an increasing number of acquaintances all within the space of one evening.Dessert

One other thing to note was the presentation of the Lexis Library Awards at the dinner. I have never been in such a large environment of UK law librarians before, and I was surprised by how proud people were of their library identity, of being nominated for an innovation award and so on, and I reflected on how my own library team are very unassuming in our achievements; and despite the excellent work we do we rarely (if ever) have even attempted to put ourselves forward for an award of any description. Being nominated or even winning an award can motivate your team, and can also be important as possible leverage to demonstrate the value of and success of your library service within the wider firm if needed. Since coming back from the conference this is something that I have raised with my manager, and I hope we may start working on gaining recognition for some of the work we do in future.1st Night Dinner

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Last Wednesday (23rd October), I attended a CLIG seminar after work on project financing. I am always very keen to attend CLIG’s events, as CLIG offer sessions on different areas of law specifically aimed at providing an introduction to Information professionals. I often feel that I roughly know what a legal topic is about, from working on the Enquiring Desk and picking up bits and bobs, but I have never actually been sat down and told what a topic is unless I ask… or unless CLIG very handily organise an event such as this one.

All I really knew about project finance was that it involved deals that were big and often went on for a very long time. I also vaguely knew that some examples included projects to do with energy, like power plants. But this was about as far as my (very little) knowledge went. So I was very keen to get a proper introduction in to the topic, and Nick Avery, who used to be a project finance partner, did a great job. Admittedly some of it got a bit too technical for me, but I certainly understand a lot more about the origins and need for project finance, and the various aspects and stakeholders involved in such a project. Here are my notes from the evening:

Where did it come from?

There was a need to finance deals that were huge in scope and would stand the test of time, such as drilling for North Sea Oil. How do you finance the upfront cost of digging it out? You know how much oil you will get, and how much profit it is likely to make – so this makes any investment in to the project fairly safe and reliable. Project financing very rarely goes wrong for these reasons.

How does it work?

  • A project company is usually created that has no other purpose than to organise the project. It is about creating a network of contracts around this company.
  • Construction contract – you provide a very specific and functional project specification, e.g. not to build a bridge, but a build a construction to allow travel from A to B carrying certain traffic. On finding a construction contractor, you agree a fixed cost for the project. This will cost you more, but the contractor is taking on any risk, such as the prices of equipment, materials, contractors, going up, and for any other circumstances. If the contractor is late with the project, they will pay liquidated damages. But mostly projects are on time through this type of financing.
  • Maintenance contracts – includes hard services (such ascore maintenance to keep the project going) and soft services (such as cutting the grass, and doing the laundry).
  • Financing – usually the shareholders provide 10% equity, and the lenders provide 90% loan. Projects usually work as the cash flow is very insulated and protected. There is a plethora of direct agreements from the lenders to everyone else (i.e. contractors, service providers) involved in the project, so that even if the project company goes insolvent, all of the contractors will still do their job and the project will go ahead.

How has it been applied?

  • PFI/PPP came to an end with the credit crunch – now it is PF2.
  • Roads and bridges – this can generate income by a real toll or a shadow toll. A shadow toll is where vehicles are counted and the government contributes the money depending on the number of cars. However, there is a risk that people may not want to use the road, and therefore the income may not be as big as expected.Road
  • Accommodation – there is also the availability model where the project provides the facilities for so many people, and they are paid whether the facilities are fully used or not, such as hospitals and schools.
  • Rail and trams – e.g. London Underground, Croyden trams

Sources of Project Financing (old and new)

Project financing used to be provided by banks only, but they are no longer interested in the risk and they cannot make money on a 20 year loan quickly enough.

The World Bank and EBRD can get involved to provide reassurance to commercial banks interested in financing, if the development is needed and will be particularly beneficial for a particular area.

Bond markets and pension funds can also provide project financing.

Available information resources:

Text books:

  • Project Finance – Vinter
  • A Practical Guide to PPP in the United Kingdom – Radford & Murphy

Practical Analysis:

  • Public-Private Partnerships – Avery

Online:

  • Infra News
  • Project Finance International
  • HMT – IUK resources

I now have a much better and deeper understanding of project financing than before, which will greatly help me when conducting research for project finance enquiries, and with helping the Banking & Finance department, for which I am particularly responsible for. It was also a great opportunity to meet some very lovely information professionals, and I really enjoyed comparing the different kinds of work we do and the various structures of the library and information services offered by other law firms. As always with CLIG events, it was an enlightening and very enjoyable evening, and I will certainly be looking out or future CLIG events!

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