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Posts Tagged ‘information literacy’

The third and final speaker for this event was Ian Hunter, from Shearman and Sterling, who spoke on information literacy in the work place, and in particular in a law firm. Obviously this session was of the most relevance to my work, but I also thought it provided a nice flow to the evening following Nancy’s talk on HE and considering how the information literacy needs of law graduates change from HE to becoming a trainee solicitor at a firm.

Ian Hunter presentingWhen a trainee joins a law firm they tend to undergo an extensive training programme, of which the library is usually a part. Ian reported that at his firm they still demonstrate Westlaw and Lexis Library (the 2 main legal databases used for UK case law and legislation) and a treasure hunt through the physical resources (which is very similar to what we do at my firm), but Ian is now also providing training on how to use Google and other business sources, with less emphasis on Westlaw and Lexis.

The marketing or business development teams, as well as junior lawyers, are increasingly asking the library for economic information, and Google is an important resource to conduct this search with. Ian has been offering training on Google and demonstrating the advanced search, which has been very well received. This also touches on something Nancy Graham mentioned in her presentation – if you know your users are more likely to be using Google (particularly the ‘Google generation’) rather than the authoritative subscriptions you promote to them, then you might as well work with their current way of searching and teach them how to best use Google and teach them to critically analyse the sources they find on Google. In the legal sector, there is a tendency for lawyers to simply Google for a piece of UK legislation, which they are most likely to find on legislation.gov.uk – but most of them will fail to realise that the legislation on this website is not kept up to date and cannot be relied on. That is why law firms subscribe to databases such as Westlaw and Lexis Library, which are updated daily and provide added value with analysis and links between related cases and legislation. However, if we provide training on how to use Google for business development information, then we can use the opportunity to highlight that for legal information they should be using primary sources that we subscribe to, and not Google.

PanelOne thing Ian reported as an issue for more senior lawyers is the information overload problem. Ian raised an interesting point that clients take it as a given that they are going to receive high quality legal advice; what they are really looking for are lawyers with an understanding of their business and the industry that they operate in, and so the research the library is increasingly being asked to undertake is business development rather than legal information. Furthermore, information retrieval is playing less of a role and the pushing out of business and industry information via alerts and updates is becoming more important. However, as a result, the number of alerts and emails can be overwhelming and information overload is a problem. There a number of third party services that offer solutions to this, combining numerous alerts in to one daily email.

Ian also touched upon knowledge management and how important it is in the legal sector. There are issues where younger layers expect the internal knowledge management system to behave like Google, and Ian wondered whether making lawyers use filters and tags to search for information rather than creating their own free text search is a good thing for information literacy – as a searching strategy it doesn’t help if they are looking for something obscure. Ian referred to an article published in the Law Society Gazette entitled “Net Surfing Lawyers Warned of Compliance Risk”, and how as a result BIALL published their Legal Information Literacy Statement which was picked up by the Solicitors Regulatory Authority (SRA), who then launched an education and training review. Professional bodies may have a role to play in information literacy and providing reward or accreditation for attending information literacy sessions. Ian concluded by summarising that there is a lack of information literacy in the corporate world, and that teaching needs to focus more on the choice of sources rather than the mechanism of searches.

Overall it was a very enjoyable and engaging evening – there were lots of questions for the panel, and lots of drinks and nibbles for the networking afterwards. Myself and my colleague were already excitedly discussing offering Google training as we left the lcture theatre, hoping to offer it in team meetings and possibly introduce it to our trainee training too. If you have any thoughts or ideas about information literacy, whether in the legal sector or elsewhere I would love to hear them!

Nibbles and networking

Nibbles and networking

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This is the second post in a series reporting on the evening event I attended on information literacy in the work place. The second speaker was Nancy Graham from the London School of Economics, who’s presentation was titled “It’s the (knowledge) economy, stupid”, which I thought was great. Nancy focused on how higher education (HE) libraries help to equip future graduates with high level skills for their future jobs.

Nancy introduced the topic by referring to the Leitch Report (2006) and the Wilson Review (2012), which both examine the move from a traditionally industrialist and manual work force to an increase in university students and an increasing high level workforce and ‘knowledge economy’. There is a pressure on universities to attract students by persuading them how the university will prepare them for work in such a way that they will be able to obtain good work easily. Libraries play an important part of this; obviously playing a central role in helping them research for their current studies, but also in how they can help students to become information literate for after they graduate for their future job roles. Nancy spoke of the balance between helping them to enjoy their studies and learning in the moment, and the need to prepare them for the world of work without turning them in to mini-librarians themselves. I am sympathetic to this, remembering how the last year of my degree I was very focused on finding a job and how I could improve my employability, and it did take away the enjoyment of purely studying philosophy and English for the joy of it. It is a fine balance to strike.Nancy Graham presenting

Nancy commented that improving the employability of students is a university wide collaboration, and as such the different university departments such as the careers department and the library should all work together to accomplish this. This is particularly successful when the information literacy becomes embedded in the course, with maybe 3 information literacy sessions a year being taught by librarians. However this requires the support of the teaching faculty, and some are more supportive than others! I found this a very interesting parallel, as this is very similar to the challenges we face in a law firm; trying to get the support of the leading partners of a department (e.g. Banking) so that we can attend their team meetings and offer refresher training and promote library services to encourage lawyers to make full use of our resources and to ensure they are conducting legal research in an efficient way. Their time is very valuable (lawyers tend to charge clients hourly), and so we have to demonstrate the return on investment for them if they give us half hour of their time to providethem with training, how much time (and consequently money) they will save in the future by searching more efficiently. And similarly to Nancy, and I am sure in all library settings, there will be some stakeholders that are more supportive than others, and it is a constant challenge to get everyone on board.

And this links back nicely to Stephane’s concluding point (see post 1) – we need to speak to stakeholders in a language they understand, in terms of a return on investment. For universities, it is how the library and information literacy education will improve the employability of students, which will as a result attract new potential students to attend their university. For lawyers, we need to speak in terms of time and money, and with regards to the choice of information sources, the quality of work that we provide to our clients.

Post 3 on Ian Hunter’s presentation to follow soon!

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One of my work objectives for this year is to review our induction process to see if we can improve it in any way, and so I was thrilled to see SLA Europe and the Information Literacy group (ILG) co-host an event called  Information Literacy in the Workplace.

The structure of the event was 3 speakers each with a different focus, followed by a Q&A session with the panel and then networking with nibbles – hosted at the University of Liverpool on Finsbury Square in London. Since there were three separate presentations, I think it would be most useful to do 3 different posts in order to do each of the speakers and their presentations justice. So stay tuned for more posts to follow!

Information Literacy in the WorkplaceThe first speaker was Stephane Goldstein from InformAll, who spoke about the value of information literacy to employers. InformAll is an initiative to promote the value of information and research data literacy from within and beyond the higher education (HE) sector, and to try and work with the both the HE sector and employers. Stephane commented that information literacy is relevant to employment settings, even if employers do not recognise it explicitly, or recognise it but by another name (such as digital literacy). In the workplace, information literacy is important for information and knowledge management, the ability to make sound judgements regarding information and data sharing, as well as contributing to skills that employers value highly such as problem solving, critical thinking and research skills.

Stephane spoke on people being key information resources themselves, and being able to tap in to their expertise and accumulated knowledge of the organisation they work for is important for their colleagues. Stephane used the example of people working in the nuclear industry, but this is every much prevalent in the legal sector where knowledge management is incredibly important in saving the lawyers time, and consequently money. For example, if a lawyer needs a particular type of agreement, he or she will most likely search their firm’s knowledge management system for a precedent or an example of the agreement that has already been used by the firm before, rather than write one from scratch. But re-using and making the most of the knowledge of colleagues is important for employers and organisations from all sectors, but the existence of a formal knowledge management system to capture this information and make it discoverable is not necessary as widespread as it should be.

Finally, Stephane spoke of the importance of talking to employers in a language they understand – if they are more aware of the concept of digital literacy, rather than information literacy, then use that terminology instead. Explain how information literacy relates to factors important to them; such as by providing operational efficiency, providing them with competent and confident staff, and aiding their success in the marketplace by having accurate and timely information. I feel that this advice to demonstrate a return on investment and speak in their language in terms they understand and deem valuable is very important; whether you are trying to persuade a stakeholder of the value of information literacy or whether you are trying to obtain their support for something else. It was an interesting talk that certainly set up the next 2 speakers’ sessions very well, one of which spoke about information literacy of students before they enter the workplace, and one who spoke about information literacy within the corporate workplace, and specifically within a law firm.

Posts on these talks to follow soon!

Info Literacy in the Workplace

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